Syarat & Ketentuan

1. Ketentuan Tiket

  1. Bagi penumpang yang telah melakukan Reservasi kursi dan akan membayar tiket harus membayar paling lambat 30 menit di pool kami dan 15 menit di online booking sebelum keberangkatan. Apabila terlambat maka Reservasi akan dibatalkan dan nama penumpang akan dimasukkan ke daftar waiting list.

  2. Penumpang yang sudah memiliki TIKET wajib untuk berada di pool minimal 15 menit sebelum waktu keberangkatan. Bila terlambat maka akan digantikan oleh penumpang lain atau waiting list.

  3. Tiket yang sudah dibeli dan uang yang sudah dibayarkan tidak dapat dikembalikan lagi.

  4. Kompensasi berupa Voucher yang dapat digunakan pada keberangkatan berikutnya diberikan kepada penumpang yang mengalami keterlambatan keberangkatan diatas 1 jam atau kerusakan mesin / AC di tengah perjalanan sesuai ketentuan yang berlaku.

  5. Penumpang SAHABAT SHUTTLE dilindungi oleh asuransi Jasa Raharja. Bilamana terjadi musibah kecelakaan maka biaya perawatan rumah sakit menjadi tanggung jawab pihak Jasa Raharja dengan ketentuan sebagai berikut:
    Biaya rawat dan pengobatan (max) Rp. 10 juta, cacat tetap (max) Rp. 25 juta dan meninggal dunia Rp. 25 juta. Selain itu SPA akan memberikan santunan tambahan sebesar maksimal 50% dari santunan di atas.

  6. Jika keberangkatan terpaksa dibatalkan akibat kerusakan kendaraan atau hal-hal darurat lain, penumpang memperoleh pengembalian 100% dari harga tiket.

  7. Dalam keadaan tertentu yang dianggap menggangu operasional SAHABAT SHUTTLE dan mengganggu kenyamanan penumpang lainnya, SAHABAT SHUTTLE berhak untuk menindak dan membatalkan keberangkatan penumpang.

  8. Anak diatas 2 tahun dikenakan harga tiket umum.

  9. Maksimal bagasi yang dapat dibawa adalah 1 (satu) Travel bag ukuran sedang dan 1 (satu) buah tas tangan (Hand bag) atau sejenisnya. Jika terjadi kelebihan bagasi, maka akan dikenakan biaya extra.

  10. SAHABAT SHUTTLE tidak melakukan konfirmasi kepada penumpang yang belum datang pada saat keberangkatan.

  11. Mutasi atau reschedule tiket hanya bisa di lakukan 1 (satu) kali, maksimal 30 menit sebelum keberangkatan dan untuk jadwal 7 (tujuh) hari kedepan dari jadwal semula.


2. Ketentuan Paket

  1. SAHABAT SHUTTLE menerima paket dengan ukuran maksimal 40 x 25 x 40 cm atau berat maksimal 40 kg dalam 1 (satu) kali pengiriman.

  2. SAHABAT SHUTTLE tidak menerima pengiriman produk dalam bentuk :

    • Uang, cek dan benda berharga lainnya,
    • Dokumen berharga (STNK/BPKP kendaraan, akte tanah, surat berharga lainnya)
    • Benda (gas atau cairan) yang mudah terbakar
    • Narkoba
    • Produk makanan dan produk pecah belah yang mudah hancur.
    • Hewan
    • Elektronik (item tertentu)

  3. Paket wajib diambil selambat-lambatnya 7 hari setelah tanggal pengiriman. Paket yang tidak diambil lebih dari 7 hari akan ditempatkan di lokasi penyimpanan akhir paket di Bandung.

  4. SAHABAT SHUTTLE tidak bertanggung jawab atas paket yang tidak diambil dalam kurun waktu 3 bulan.

  5. SAHABAT SHUTTLE tidak melayani pembungkusan barang. Semua barang yang akan dikirim sebagaimana pada saat kami menerimanya.

TYPE DELIVERY TIME BERAT SIZE HARGA
EXPRESS 5 jam 1 kg – 30 kg Max 40 x 25 x 5 cm Rp 35 ribu * 1 kg pertama + 5rb/Kg
REGULER 1 hari 1 kg – 30 kg Max 40 x 25 x 5 cm Rp 25 ribu * 1 kg pertama + 4rb/Kg

3. Term And Condition

  1. CONDITIONS OF USE

      2. SAHABAT SHUTTLE is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference herein and such additional terms and conditions, agreements, and notices that may apply to any page or section of the Site.

  2. OVERVIEW

      3. Your use of this Site constitutes your agreement to all terms, conditions and notices. Please read them carefully. By using this Site, you agree to these Terms and Conditions, as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification. if you do not agree to these Terms and Conditions, you must exit the Site immediately and discontinue any use of information or product from this Site.

  3. MODIFICATION OF THE SITE AND THESE TERMS & CONDITIONS

      4. SAHABAT SHUTTLE reserves the right to change, modify, alter, update or discontinue the terms conditions and notices under which this Site is offered and the links, content, information, prices, and any other materials offered via this Site at any time and from time to time without notice or further obligation to you except as may be provided therein. We have the right to adjust prices from time to time. If for some reason there may have been a price mistake, SAHABAT SHUTTLE has the right to refuse the order. By your continued use of the site following such modifications, alterations, or updates you agree to be bound by such modifications, alterations, or updates.

  4. COPYRIGHTS

      5. This Site is owned and operated by SAHABAT SHUTTLE. Unless otherwise specified, all materials on this Site, trademarks, service mark, logos are the property of SAHABAT SHUTTLE and are protected by the copyright laws of Indonesia and throughout the world by the applicable copyright laws. No materials published by SAHABAT SHUTTLE on this Site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by means without prior written permission from SAHABAT SHUTTLE.

  5. SIGN UP

      6. You need to sign up this Site to order the services by insert your username and password, you will get benefits such as newsletters, updates, and special offers by signing up. You will be asked to provide accurate and currents information on al registration forms on this Site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this Site as well as any active that occur under your username/password. You Will not misuse or share your username or password, misrepresent your identity of your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to through this Site.

  6. ELECTRONIC COMMUNICATIONS

      7. You agree that SAHABAT SHUTTLE may send electronic mails to you for the purpose of advising you of changes or additions to this site, about any of SAHABAT SHUTTLE services, or for such other purpose(s) as we deem appropriate. If you wish to unsubscribe from our newsletters, please click on "Unsubscribe" in the email that we went you.

  7. SERVICES DESCRIPTIONS

      8. We always try our best to display the information of our services that appear on the Site as accurately as possible. However, we cannot guarantee that if your computer will delay some process during the transactions.

  8. PRIVACY POLICY

      9. Your information is safe with us. SAHABAT SHUTTLE understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order.

  9. INDEMNITY

      10. You agree to indemnify, defend and hold SAHABAT SHUTTLE harmless from and against any and all third-party claims, liabilities, damages, losses or expenses (including reasonable attorneys’ fees and costs) arising out of, based on or connection with your access and/or use of this Site.

  10. DISCLAIMER

      11. SAHABAT SHUTTLE assumes no responsibility for accuracy, correctness, timeliness or content of the Materials provided on this Site. You should not assume that the Materials on this Site are continuously updated or otherwise contain current information. SAHABAT SHUTTLE is not responsible for supplying content or materials from the Site that have expired or have been removed.

  11. APPLICABLE LAWS

      12. These Terms and Conditions are governed by the law in force in Indonesia

  12. QUESTIONS AND FEEDBACK

      13. We welcome your questions, comments and concerns about privacy or any of the information collected from you or about you. Please send us any feedback pertaining to privacy, or any other issue


4. Privacy Policy

    If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at Contact Us.
    At Sahabat Shuttle we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.sahabatshuttle.co.id and how we use it.

  1. Log Files

      2. Like many other Web sites, sahabatshuttle.co.id makes use of log files. These files merely log visitors to the site - usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

  2. Cookies and Web Beacons

      3. www.sahabatshuttle.co.id uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors' browser type or other information that the visitor sends via their browser.
      If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites. What Are Cookies?

  3. Online Privacy Policy Only

      4. This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

  4. Consent

      5. By using our website, you hereby consent to our privacy policy and agree to its terms.

  5. Update

      6. This Privacy Policy was last updated on: Friday, February 3rd, 2017.
      Should we update, amend or make any changes to our privacy policy, those changes will be posted here.